A legal disclaimer

Terms of Service & Service Agreement

Greenscape EcoChic Plumbing & Home Services
Ozark, Alabama | Serving Dothan, Enterprise & Surrounding Areas

1. Agreement to Services

By scheduling service, a required email adress and esigned service agreement will be emailed prior to technician dispatch . it is our way to insure transparent customer service . requesting work, or approving an estimate (verbally, digitally, or in writing), the customer agrees to the terms outlined on this page and contractural service agreement.

2. Service Dispatch  Fee

A standard upfront non refundable Dispatch fee is required and applies to all visits.

• Standard Hours (Mon–Fri, 8AM–4PM): $140

• weekends , holidays, After 5pm  or Emergency: Higher rates apply

This fee covers travel, inspection and diagnosis. recommendation to correct issue and a written estimate for repair . And does not include equipment fees or labor, in most cases we  try to credit it back to the customer on the final bill but not all cases and not gauranteed . highly depends on time for initial inspection and diagnostic and unforseen circumstances . in all fairness each repair is different and unknown and must be visualized .

3. Estimates & Pricing

• All pricing is provided after diagnosis unless otherwise stated

• Estimates are based on visible conditions only

• Hidden issues (behind walls, underground, etc.) may require additional charges

• Customer approval is required before additional work proceeds

4. Payment Terms

Payment is due immediately upon completion of work unless prior arrangements are made.

Accepted payment methods may include:

• Cash

• Card

• Digital invoice

Failure to pay may result in:

• Service refusal in the future

• Terms and Conditions continued: 2a and esigned service agreement

5. No Warranty on Customer-Supplied Parts

Greenscape EcoChic is not responsible for failure or defects in customer-provided materials, fixtures, or appliances.

6. Workmanship Guarantee

We stand behind our labor.

• Labor performed is guaranteed for a limited period (typically 30 days unless otherwise stated)

• This does not cover misuse, neglect, or pre-existing system issues

7. Electrical & Safety Corrections

Minor corrections (such as improper wiring related to plumbing appliances) may be addressed during service when identified.

These are performed:

• For safety

• At technician discretion

• May be complimentary or billed depending on scope

8. Access & Property Conditions

Customer agrees to:

• Provide safe and clear access to work areas

• Secure pets

• Inform technician of known hazards

We are not responsible for delays caused by unsafe or inaccessible conditions.

9. Drain & Sewer Services Disclaimer

Drain cleaning and sewer services:

• Do not guarantee permanent results

• May be affected by root intrusion, collapsed lines, or buildup

• May require further repair or replacement

• customer liable for payment regardless of outcome.

10. Water Damage Disclaimer

Greenscape EcoChic is not responsible for:

• Pre-existing damage

• Hidden leaks

• Structural issues discovered during repair

Immediate repair reduces risk, but cannot eliminate all potential damage.

11. Cancellation Policy

• Same-day cancellations may be subject to a fee

• No-show appointments may be charged the full service call fee

12. Service Area

We proudly provide plumbing services in:

• Dothan, Alabama

• Ozark, Alabama

• Enterprise, Alabama

• Surrounding Wiregrass communities

13. Limitation of Liability

To the fullest extent permitted by law, Greenscape EcoChic shall not be liable for:

• Indirect or incidental damages

• Delays due to parts, weather, or conditions outside control

• landascaping

• sheetrock repair

• flooring repaIr 

• painting 

• cieling 

• siding

• or anything that shall need to be removed to gain access to repairs . 

14. Customer Acknowledgment

By accepting service, the customer confirms:

• They understand and agree to all terms listed above

• They authorize work to be completed at agreed pricing

15. Contact Information

Greenscape EcoChic Plumbing & Home Services
Ozark, Alabama
Phone: 334 219 0261

Terms and Conditions continued: 2a

I, the property owner, authorize Greenscape Ecochic to start plumbing diagnostics and repairs at my property. I understand and agree:

1. Payment is due upon completion. Any unpaid balance accrues 15% per day.
2. Greenscape Ecochic does plumbing only; any walls, floors, landscaping, or other areas disturbed are my responsibility.
3. I am responsible for clear access and calling 811 for utility locates.
4. I will not dispute or reverse payment for authorized work. Any issues must be addressed directly with Greenscape Ecochic first.
5. My signature is legally binding electronically.
6. Greenscape Ecochic is not responsible for hidden pipes, collapsed lines, or rocks/debris encountered.
7. Disputes will first go to arbitration or mediation, not court, unless required by law.

 Credit Card Processing Disclaimer:
Payments made with credit cards are subject to a 3.9% processing fee charged by Square.
These fees have not been added by Greenscape Ecochic and are applied automatically by Square at checkout.
Some card companies may charge additional fees beyond what Square charges, which are beyond our control.
Greenscape Ecochic does not receive or control any of these additional fees.