.png)
Terms of Service & Service Agreement
Greenscape EcoChic Plumbing & Septic
Ozark, Alabama | Serving Ozark, Enterprise, Newville and surrounding Wiregrass communities
Phone: 334-219-0261
1. Agreement to Services
These Terms of Service apply to plumbing, sewer, septic, drain, pump, water-line, water-heater, fixture, valve, diagnostic, inspection, and related services provided by Greenscape EcoChic Plumbing & Septic (“Greenscape”).
Before online service is confirmed, the customer may be required to provide contact information and the service address, review the Service Agreement & Terms, check the required acknowledgment, provide an electronic signature, and complete the applicable dispatch payment.
By checking the agreement box, signing electronically, approving an estimate, authorizing additional work, or allowing approved work to proceed, the customer confirms that they have read and accepted the applicable service terms.
2. Dispatch Charges
A non-refundable dispatch charge is required before scheduling or dispatch.
Regular Weekday Service
Monday–Friday, 9:00 AM–4:00 PM: $140
Emergency Service
After 4:00 PM weekdays, weekends, and holidays: $225
The dispatch charge reserves technician time and includes travel to the service address, visual inspection, diagnostic evaluation of the reported problem, and a written or verbal estimate for recommended repairs when reasonably possible.
The dispatch charge does not guarantee that the reported problem can be permanently repaired during the initial visit.
The dispatch charge is non-refundable once the appointment has been scheduled, technician time has been reserved, or dispatch has occurred.
If Greenscape applies any portion of the dispatch charge toward an approved repair, that credit will be shown or explained on the estimate or invoice.
3. Estimates and Repair Authorization
Estimates are based on conditions that can reasonably be observed or diagnosed at the time of service.
Hidden or unforeseen conditions may include, but are not limited to:
-
Deteriorated or collapsed piping
-
Root intrusion
-
Underground obstructions
-
Concealed leaks
-
Damaged fittings or valves
-
Failed pumps or components
-
Corrosion or scale
-
Rock, concrete, debris, or unstable soil
-
Unmarked private utilities
-
Conditions concealed behind walls, floors, ceilings, fixtures, or underground
If additional conditions are discovered, Greenscape may provide revised pricing before additional work continues.
No additional repair work will be performed without customer approval.
Approval may be documented electronically, verbally, by text message, by approved estimate, invoice, change authorization, or other reasonable written record.
4. Labor, Materials and Equipment
The dispatch charge does not automatically include repair labor, parts, materials, excavation, drain-cleaning equipment, sewer machines, hydro-jetting equipment, pumps, specialty tools, equipment rental, or other services unless specifically stated.
Larger or more complex work may be priced at a flat rate instead of hourly billing.
Greenscape reserves the right to determine the appropriate pricing method based on the scope of work, labor, equipment, materials, accessibility, site conditions, and unforeseen conditions.
Pricing will be explained before additional authorized work begins whenever reasonably possible.
5. Payment Terms
Payment for completed work is due at the time service is performed unless another arrangement has been approved in writing.
Accepted payment methods include:
-
Cash
-
Major credit or debit cards
-
Approved electronic or tap-to-pay methods offered through our payment processor
Financing or installment-payment options may be available for qualifying transactions when offered by the payment provider. Approval is determined by the payment provider and is not guaranteed by Greenscape.
Greenscape does not accept checks, ACH payments, bank drafts, money orders, or PayPal unless Greenscape specifically approves an exception in writing.
Failure to pay an authorized balance may result in refusal of future service and reasonable collection efforts as permitted by law.
6. Cancellations and No-Shows
Dispatch charges are non-refundable once an appointment is scheduled and technician time has been reserved.
The dispatch charge may remain due in situations including:
-
Same-day cancellation
-
Customer no-show
-
Refusal to provide access
-
Unsafe working conditions
-
Customer cancellation after dispatch
-
Technician arrival when service cannot be performed because required access was not provided
Greenscape may reschedule service because of emergencies, weather, safety concerns, staffing, equipment failure, or other conditions outside reasonable control.
7. Drain Cleaning and Sewer Services
Drain cleaning, sewer-machine service, hydro-jetting, and other blockage-removal services are attempts to restore flow.
These services do not guarantee:
-
Permanent correction of the problem
-
Structural integrity of the piping
-
That every blockage can be removed
-
That the blockage will not return
-
That damaged or deteriorated piping will remain operable
Conditions including root intrusion, collapsed pipe, deterioration, heavy buildup, scale, foreign objects, improper slope, broken fittings, or other system defects may prevent complete restoration of flow or require additional repairs.
Charges for drain-cleaning and diagnostic services remain due regardless of whether complete or permanent flow restoration is achieved.
8. Septic Services and Inspections
Septic diagnosis, service, and inspection findings are based on conditions that can reasonably be observed or tested at the time of service.
Unless a separate written scope specifically states otherwise, a septic inspection or evaluation does not certify the structural integrity, remaining life, future performance, capacity, or longevity of the septic tank, piping, pump system, treatment components, or drain field.
Visual observations, flow conditions, water levels, odors, alarms, and other conditions can change after the inspection.
Hidden underground defects cannot always be detected without excavation, pumping, specialized testing, or additional investigation.
9. Property Access
The customer agrees to provide safe and reasonable access to the property and work areas.
The customer is responsible for:
-
Securing pets
-
Removing vehicles or personal property that interfere with access
-
Disclosing known hazards
-
Providing access to gates, crawl spaces, mechanical areas, septic components, cleanouts, fixtures, and other required areas
-
Identifying known private utilities and underground systems
Greenscape may stop or postpone work if conditions are unsafe.
10. Underground Utilities and Alabama 811
Public utility-location services do not necessarily identify privately owned underground utilities.
The property owner is responsible for identifying or arranging identification of private lines and systems including, where applicable:
-
Private water lines
-
Sewer or septic piping
-
Irrigation systems
-
Landscape lighting
-
Electrical lines
-
Gas lines
-
Communication or fiber lines
-
Pool piping
-
Underground drainage
-
Other private underground improvements
Greenscape is not responsible for damage to underground facilities that were not reasonably identifiable, disclosed, or properly marked before excavation.
Unless separately authorized and legally permitted, Greenscape does not perform work within a public right-of-way.
11. Access, Excavation and Restoration
Plumbing and septic components may be concealed underground, behind walls, beneath floors, above ceilings, under concrete, or behind fixtures.
The customer authorizes reasonable access necessary to diagnose or perform approved plumbing or septic work.
Access may require excavation, cutting, removal, opening, or disturbance of surrounding materials.
Unless specifically included in a written estimate, Greenscape does not provide final restoration of:
-
Drywall or sheetrock
-
Painting or finishing
-
Flooring
-
Tile
-
Concrete
-
Siding
-
Ceilings
-
Carpentry
-
Landscaping
-
Sod
-
Trees, shrubs, or plants
-
Decorative surfaces
Excavated areas may settle after completion. Final grading, landscaping, sod, planting, cosmetic restoration, and similar finish work are the property owner's responsibility unless specifically included in writing.
12. Customer-Supplied Parts
Greenscape is not responsible for defects, incompatibility, premature failure, missing components, manufacturer defects, or performance problems involving customer-supplied parts, fixtures, appliances, valves, equipment, or materials.
Labor required to remove, reinstall, replace, or troubleshoot a failed customer-supplied product may result in additional charges.
No workmanship warranty applies to defects caused by customer-supplied materials.
13. Workmanship Warranty
Unless otherwise stated in writing, qualifying completed repair work performed by Greenscape may carry a workmanship warranty of up to one year from the date of completion.
Warranty coverage does not apply to problems caused by:
-
Customer abuse or misuse
-
Lack of required maintenance
-
Customer-supplied parts
-
Pre-existing defects
-
Root intrusion
-
Deteriorated or failed piping outside the repaired area
-
Drain or sewer blockages
-
Temporary repairs
-
Unauthorized modifications by others
-
Freeze damage
-
Structural movement
-
Conditions outside Greenscape's reasonable control
Manufacturer warranties on parts or equipment are subject to the manufacturer's terms.
14. Water Damage and Pre-Existing Conditions
Plumbing failures can cause damage before, during, or after repair.
Greenscape is not responsible for pre-existing damage, concealed damage, deterioration, structural defects, mold, moisture damage, or secondary damage that existed before service or resulted from conditions outside Greenscape's reasonable control.
Discovery of additional damage may require work by another qualified contractor.
15. Safety Conditions
Greenscape may stop, decline, or postpone work when conditions present an unreasonable safety risk.
This may include unsafe electrical conditions, structural hazards, aggressive animals, contaminated areas, unstable excavation, hazardous materials, unsafe customer activity within the work zone, or other dangerous conditions.
Identification of a potentially unsafe condition does not mean Greenscape assumes responsibility for correcting work outside the authorized plumbing or septic scope.
16. Service Area
Greenscape EcoChic Plumbing & Septic primarily serves Ozark, Enterprise, Newville, Daleville, Midland City, Newton, New Brockton, and surrounding Wiregrass communities within our normal operating area.
Service availability outside the normal area is determined on a case-by-case basis.
17. Limitation of Responsibility
To the fullest extent permitted by applicable law, Greenscape is not responsible for losses or damages caused by:
-
Pre-existing plumbing or septic defects
-
Hidden or concealed conditions
-
Aging or deteriorated infrastructure
-
Root intrusion
-
Unmarked private utilities
-
Delays caused by weather, access, parts availability, emergencies, or safety conditions
-
Cosmetic or structural restoration outside the authorized plumbing or septic scope
-
Conditions outside Greenscape's reasonable control
Nothing in these Terms is intended to waive any right or protection that cannot legally be waived.
18. Customer Concerns and Payment Disputes
Customers are encouraged to contact Greenscape promptly if they have a concern regarding workmanship, billing, or an authorized service.
Greenscape should be given a reasonable opportunity to review and address a reported concern before additional work is performed by another contractor when reasonably possible.
Service records, photographs, estimates, invoices, text messages, emails, payment records, and signed electronic authorizations may be maintained to document services requested, authorized, and performed.
Nothing in this section prevents a customer from exercising rights provided by applicable law.
19. Electronic Signatures and Records
Electronic signatures are treated as original signatures for purposes of Greenscape service agreements.
By electronically signing a booking agreement, estimate, change authorization, or other service document, the customer confirms that they have authority to authorize service at the property and agree to the terms contained in that document.
The electronically signed booking agreement may remain part of the service record for the related visit or project.
Additional work outside the original authorized scope may require additional approval.
20. Contact Information
Greenscape EcoChic Plumbing & Septic
Ozark, Alabama
Phone: 334-219-0261
Email: support@greenscapeecochicsrv.com